Housing Management - Training course
Course contents:
1. Tenancy Management
2. Knowledge of housing law and statutory requirements
3. Void Management
4. Nomination and allocation
5. Property development/handovers
6. Repairs and Maintenance
7. Rent Arrears Management
8. Tenant involvement/participation
9. Budget/financial management
10. Comunication/Customers Care
11. Team membership/management
12. Supported housing
Housing Management
The work
The housing management function is wide-ranging covering all aspects of estate and tenancy management, at both a strategic level and through day-to-day liaison with individual tenants.
Although not prescriptive about how the management function is carried out, the Government does expect housing managers to have close liaison with their tenants. The kind of activities covered includes:
- estate and tenancy management
- rent collection and management of rent arrears,
- repairs and maintenance service
- tackling anti-social behavior
- succession rights;
- allocations and lettings policy
- making effective use of housing stock through tackling over-crowding and under-occupation, requests for transfers and management of voids, and tenant rights, involvement and consultation
The Government has no particular view on whether councils should deliver housing management services centrally or locally. It does, however, recognize that good local (or "on-the-spot") housing management can be essential in helping to turn round poor and deprived estates.
The presence of many landlords affects the quality of housing management within an area. The Housing Management Overview notes that poor standards of housing management can compound many of the other problems affecting disadvantaged neighborhoods, and that more intensive management with a local office presence can help prevent this. Having multiple landlords complicates the processes of more intensive management and the establishment of local offices. There are ways of resolving these complications by partnership working and/or management agreements, but there are costs involved. Ultimately there may be a case in many areas for simply reducing the number of landlords through stock transfer or stock swaps. On the other hand, the introduction of competition and choice that comes from having more than one landlord in an area may be valuable provided landlords’ stockholdings are big enough to enable cost-efficient housing management.
Entry
There are no set entry requirements for work in housing management, however, previous voluntary experience may be useful.
You should be in good physical health. There is no maximum age for entry and maturity and life experience is an asset. Many employers conduct a police check.
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